Do it right the first time—conduct a strategic alignment assessment where you consider how services can best contribute to organization success balanced against your existing capabilities, your customer issues and needs, and your competitive position. This is too important to the future of the organization not to get it right. Confirm your services strategic role today, and get the facts to demonstrate what the role needs to be in two years. This can be done quickly and economically, and the benefits can be huge:
• Base decisions on facts, not best guesses.
• Align your services with the practices and processes most appropriate for your strategy.
• Focus on the realistic, not the wishful.
• Involve senior management and other team members in the process to develop momentum for future changes.
• Benchmark your performance against others to monitor your success.
• Save yourself headaches and hassle.
Once you’ve got the strategy right, it’s time to take a serious look at your commitment.
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